refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/lib/components/MenuProtection.svelte

@@ -52,8 +52,8 @@
   });
 
   function verificarPermissoes() {
-    // Dashboard e Solicitar Acesso são públicos
-    if (menuPath === "/" || menuPath === "/solicitar-acesso") {
+    // Dashboard e abertura de chamados são públicos
+    if (menuPath === "/" || menuPath === "/abrir-chamado") {
       verificando = false;
       temPermissao = true;
       return;