refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/lib/components/Sidebar.svelte

@@ -376,11 +376,11 @@
 				{/each}
 				<li class="mt-auto rounded-xl">
 					<a
-						href={resolve('/solicitar-acesso')}
-						class={getSolicitarClasses(currentPath === '/solicitar-acesso')}
+						href={resolve('/abrir-chamado')}
+						class={getSolicitarClasses(currentPath === '/abrir-chamado')}
 					>
 						<UserPlus class="h-5 w-5" strokeWidth={2} />
-						<span>Solicitar acesso</span>
+						<span>Abrir Chamado</span>
 					</a>
 				</li>
 			</ul>
@@ -460,11 +460,11 @@
 					</div>
 					<div class="mt-4 space-y-2 text-center">
 						<a
-							href={resolve('/solicitar-acesso')}
+							href={resolve('/abrir-chamado')}
 							class="link link-primary block text-sm"
 							onclick={closeLoginModal}
 						>
-							Não tem acesso? Solicite aqui
+							Abrir Chamado
 						</a>
 						<a
 							href={resolve('/esqueci-senha')}