refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/lib/components/chamados/TicketCard.svelte

@@ -0,0 +1,107 @@
+<script lang="ts">
+  import type { Doc, Id } from "@sgse-app/backend/convex/_generated/dataModel";
+  import {
+    corPrazo,
+    formatarData,
+    getStatusBadge,
+    getStatusDescription,
+    getStatusLabel,
+    prazoRestante,
+  } from "$lib/utils/chamados";
+  import { createEventDispatcher } from "svelte";
+
+  type Ticket = Doc<"tickets">;
+
+  interface Props {
+    ticket: Ticket;
+    selected?: boolean;
+  }
+
+const dispatch = createEventDispatcher<{ select: { ticketId: Id<"tickets"> } }>();
+const props = $props<Props>();
+const ticket = $derived(props.ticket);
+const selected = $derived(props.selected ?? false);
+
+  const prioridadeClasses: Record<string, string> = {
+    baixa: "badge badge-sm bg-base-200 text-base-content/70",
+    media: "badge badge-sm badge-info badge-outline",
+    alta: "badge badge-sm badge-warning",
+    critica: "badge badge-sm badge-error",
+  };
+
+  function handleSelect() {
+    dispatch("select", { ticketId: ticket._id });
+  }
+
+  function getPrazoBadges() {
+    const badges: Array<{ label: string; classe: string }> = [];
+    if (ticket.prazoResposta) {
+      const cor = corPrazo(ticket.prazoResposta);
+      badges.push({
+        label: `Resposta ${prazoRestante(ticket.prazoResposta) ?? ""}`,
+        classe: `badge badge-xs ${
+          cor === "error" ? "badge-error" : cor === "warning" ? "badge-warning" : "badge-success"
+        }`,
+      });
+    }
+    if (ticket.prazoConclusao) {
+      const cor = corPrazo(ticket.prazoConclusao);
+      badges.push({
+        label: `Conclusão ${prazoRestante(ticket.prazoConclusao) ?? ""}`,
+        classe: `badge badge-xs ${
+          cor === "error" ? "badge-error" : cor === "warning" ? "badge-warning" : "badge-success"
+        }`,
+      });
+    }
+    return badges;
+  }
+</script>
+
+<article
+  class={`rounded-2xl border p-4 transition-all duration-200 ${
+    selected
+      ? "border-primary bg-primary/5 shadow-lg"
+      : "border-base-200 bg-base-100/70 hover:border-primary/40 hover:shadow-md"
+  }`}
+>
+  <button class="w-full text-left" type="button" onclick={handleSelect}>
+    <div class="flex items-start justify-between gap-3">
+      <div>
+        <p class="text-xs uppercase tracking-wide text-base-content/50">
+          Ticket {ticket.numero}
+        </p>
+        <h3 class="text-lg font-semibold text-base-content">{ticket.titulo}</h3>
+      </div>
+      <span class={getStatusBadge(ticket.status)}>{getStatusLabel(ticket.status)}</span>
+    </div>
+
+    <p class="text-base-content/60 mt-2 text-sm line-clamp-2">{ticket.descricao}</p>
+
+    <div class="mt-3 flex flex-wrap items-center gap-2 text-xs text-base-content/60">
+      <span class={prioridadeClasses[ticket.prioridade] ?? "badge badge-sm"}>
+        Prioridade {ticket.prioridade}
+      </span>
+      <span class="badge badge-xs badge-outline">
+        {ticket.tipo.charAt(0).toUpperCase() + ticket.tipo.slice(1)}
+      </span>
+      {#if ticket.setorResponsavel}
+        <span class="badge badge-xs badge-outline badge-ghost">
+          {ticket.setorResponsavel}
+        </span>
+      {/if}
+    </div>
+
+    <div class="mt-4 space-y-1 text-xs text-base-content/50">
+      <p>
+        Última interação: {formatarData(ticket.ultimaInteracaoEm)}
+      </p>
+      <p>{getStatusDescription(ticket.status)}</p>
+      <div class="flex flex-wrap gap-2">
+        {#each getPrazoBadges() as badge (badge.label)}
+          <span class={badge.classe}>{badge.label}</span>
+        {/each}
+      </div>
+    </div>
+  </button>
+</article>
+