refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/lib/stores/chamados.ts

@@ -0,0 +1,53 @@
+import { writable } from "svelte/store";
+import type { Doc, Id } from "@sgse-app/backend/convex/_generated/dataModel";
+
+export type TicketDetalhe = {
+  ticket: Doc<"tickets">;
+  interactions: Doc<"ticketInteractions">[];
+};
+
+function createChamadosStore() {
+  const tickets = writable<Array<Doc<"tickets">>>([]);
+  const detalhes = writable<Record<string, TicketDetalhe>>({});
+  const carregando = writable(false);
+
+  function setTickets(lista: Array<Doc<"tickets">>) {
+    tickets.set(lista);
+  }
+
+  function upsertTicket(ticket: Doc<"tickets">) {
+    tickets.update((current) => {
+      const existente = current.findIndex((t) => t._id === ticket._id);
+      if (existente >= 0) {
+        const copia = [...current];
+        copia[existente] = ticket;
+        return copia;
+      }
+      return [ticket, ...current];
+    });
+  }
+
+  function setDetalhe(ticketId: Id<"tickets">, detalhe: TicketDetalhe) {
+    detalhes.update((mapa) => ({
+      ...mapa,
+      [ticketId]: detalhe,
+    }));
+  }
+
+  function setCarregando(flag: boolean) {
+    carregando.set(flag);
+  }
+
+  return {
+    tickets,
+    detalhes,
+    carregando,
+    setTickets,
+    upsertTicket,
+    setDetalhe,
+    setCarregando,
+  };
+}
+
+export const chamadosStore = createChamadosStore();
+