refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/routes/(dashboard)/+layout.svelte

@@ -8,7 +8,7 @@
 	// Resolver recurso/ação a partir da rota
 	const routeAction = $derived.by(() => {
 		const p = page.url.pathname;
-		if (p === '/' || p === '/solicitar-acesso') return null;
+		if (p === '/' || p === '/abrir-chamado') return null;
 
 		// Funcionários
 		if (p.startsWith('/recursos-humanos/funcionarios')) {