refactor: update menu and routing for ticket management

- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.

apps/web/src/routes/(dashboard)/+page.svelte

@@ -146,13 +146,13 @@
           <p class="text-sm">{alertData.message}</p>
           {#if alertType === "access_denied"}
             <div class="mt-3 flex gap-2">
-              <a href={resolve("/solicitar-acesso")} class="btn btn-sm btn-primary">
+              <a href={resolve("/abrir-chamado")} class="btn btn-sm btn-primary">
                 <svelte:component
                   this={UserPlus}
                   class="h-4 w-4"
                   strokeWidth={2}
                 />
-                Solicitar Acesso
+                Abrir Chamado
               </a>
               <a href={resolve("/ti")} class="btn btn-sm btn-ghost">
                 <svelte:component this={Mail} class="h-4 w-4" strokeWidth={2} />