refactor: simplify ticket form and SLA configuration handling

- Removed SLA configuration selection from the TicketForm component to streamline the ticket creation process.
- Updated the abrir-chamado route to eliminate unnecessary SLA loading logic and directly pass loading state to the TicketForm.
- Enhanced the central-chamados route to support SLA configurations by priority, allowing for better management of SLA settings.
- Introduced new mutations for SLA configuration management, including creation, updating, and deletion of SLA settings.
- Improved email templates for ticket notifications, ensuring better communication with users regarding ticket status and updates.

apps/web/src/lib/components/chamados/TicketForm.svelte

@@ -1,28 +1,23 @@
 <script lang="ts">
-  import type { Doc, Id } from "@sgse-app/backend/convex/_generated/dataModel";
+  import type { Doc } from "@sgse-app/backend/convex/_generated/dataModel";
   import { createEventDispatcher } from "svelte";
 
-  type SlaConfig = Doc<"slaConfigs">;
-
   interface FormValues {
     titulo: string;
     descricao: string;
     tipo: Doc<"tickets">["tipo"];
     prioridade: Doc<"tickets">["prioridade"];
     categoria: string;
-    slaConfigId?: Id<"slaConfigs">;
     canalOrigem?: string;
     anexos: File[];
   }
 
 interface Props {
-  slaConfigs?: Array<SlaConfig>;
   loading?: boolean;
 }
 
 const dispatch = createEventDispatcher<{ submit: { values: FormValues } }>();
 const props = $props<Props>();
-const slaConfigs = $derived<Array<SlaConfig>>(props.slaConfigs ?? []);
 const loading = $derived(props.loading ?? false);
 
   let titulo = $state("");
@@ -30,7 +25,6 @@ const loading = $derived(props.loading ?? false);
   let tipo = $state<Doc<"tickets">["tipo"]>("chamado");
   let prioridade = $state<Doc<"tickets">["prioridade"]>("media");
   let categoria = $state("");
-let slaConfigId = $state<Id<"slaConfigs"> | "">("");
   let canalOrigem = $state("Portal SGSE");
   let anexos = $state<Array<File>>([]);
   let errors = $state<Record<string, string>>({});
@@ -67,10 +61,6 @@ let slaConfigId = $state<Id<"slaConfigs"> | "">("");
     event.preventDefault();
     if (!validate()) return;
 
-    const slaSelecionada =
-      (slaConfigId && slaConfigId !== "" ? (slaConfigId as Id<"slaConfigs">) : slaConfigs[0]?._id) ??
-      undefined;
-
     dispatch("submit", {
       values: {
         titulo: titulo.trim(),
@@ -78,7 +68,6 @@ let slaConfigId = $state<Id<"slaConfigs"> | "">("");
         tipo,
         prioridade,
         categoria: categoria.trim(),
-        slaConfigId: slaSelecionada,
         canalOrigem,
         anexos,
       },
@@ -150,22 +139,6 @@ let slaConfigId = $state<Id<"slaConfigs"> | "">("");
         <span class="text-error mt-1 text-sm">{errors.categoria}</span>
       {/if}
     </div>
-
-    <div class="form-control">
-      <label class="label">
-        <span class="label-text font-semibold">Configuração de SLA</span>
-      </label>
-      <select class="select select-bordered w-full" bind:value={slaConfigId}>
-        {#each slaConfigs as sla (sla._id)}
-          <option value={sla._id}>
-            {sla.nome} • Resp. {sla.tempoRespostaHoras}h • Conc.
-            {sla.tempoConclusaoHoras}h
-          </option>
-        {:else}
-          <option value="">Padrão (24h)</option>
-        {/each}
-      </select>
-    </div>
   </section>
 
   <section class="form-control">