- Introduced new queries to fetch SLA statistics and real-time SLA data for better ticket management insights.
- Enhanced the central-chamados route to display SLA performance metrics, including compliance rates and ticket statuses by priority.
- Implemented fallback logic for statistics calculation to ensure data availability even when queries return undefined.
- Refactored the UI to include a dedicated section for SLA performance, improving user experience and data visibility.
- Removed SLA configuration selection from the TicketForm component to streamline the ticket creation process.
- Updated the abrir-chamado route to eliminate unnecessary SLA loading logic and directly pass loading state to the TicketForm.
- Enhanced the central-chamados route to support SLA configurations by priority, allowing for better management of SLA settings.
- Introduced new mutations for SLA configuration management, including creation, updating, and deletion of SLA settings.
- Improved email templates for ticket notifications, ensuring better communication with users regarding ticket status and updates.
- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology.
- Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths.
- Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options.
- Enhanced backend schema to support new ticket functionalities, including ticket creation and management.
