- Introduced new queries to fetch SLA statistics and real-time SLA data for better ticket management insights.
- Enhanced the central-chamados route to display SLA performance metrics, including compliance rates and ticket statuses by priority.
- Implemented fallback logic for statistics calculation to ensure data availability even when queries return undefined.
- Refactored the UI to include a dedicated section for SLA performance, improving user experience and data visibility.
deyvisonwanderley
55847e2a77