deyvisonwanderley
118051ad56
- Replaced references to "Solicitar Acesso" with "Abrir Chamado" across the application for consistency in terminology. - Updated routing logic to reflect the new ticket management flow, ensuring that the dashboard and sidebar components point to the correct paths. - Removed the obsolete "Solicitar Acesso" page, streamlining the user experience and reducing unnecessary navigation options. - Enhanced backend schema to support new ticket functionalities, including ticket creation and management.
124 lines
3.0 KiB
TypeScript
124 lines
3.0 KiB
TypeScript
import type { Doc } from "@sgse-app/backend/convex/_generated/dataModel";
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type Ticket = Doc<"tickets">;
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type TicketStatus = Ticket["status"];
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type TimelineEntry = NonNullable<Ticket["timeline"]>[number];
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const UM_DIA_MS = 24 * 60 * 60 * 1000;
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const statusConfig: Record<
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TicketStatus,
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{
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label: string;
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badge: string;
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description: string;
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}
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> = {
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aberto: {
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label: "Aberto",
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badge: "badge badge-info badge-outline",
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description: "Chamado recebido e aguardando triagem.",
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},
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em_andamento: {
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label: "Em andamento",
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badge: "badge badge-primary",
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description: "Equipe de TI trabalhando no chamado.",
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},
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aguardando_usuario: {
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label: "Aguardando usuário",
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badge: "badge badge-warning",
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description: "Aguardando retorno ou aprovação do solicitante.",
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},
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resolvido: {
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label: "Resolvido",
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badge: "badge badge-success badge-outline",
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description: "Solução aplicada, aguardando confirmação.",
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},
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encerrado: {
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label: "Encerrado",
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badge: "badge badge-success",
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description: "Chamado finalizado.",
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},
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cancelado: {
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label: "Cancelado",
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badge: "badge badge-neutral",
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description: "Chamado cancelado.",
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},
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};
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export function getStatusLabel(status: TicketStatus): string {
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return statusConfig[status]?.label ?? status;
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}
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export function getStatusBadge(status: TicketStatus): string {
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return statusConfig[status]?.badge ?? "badge";
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}
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export function getStatusDescription(status: TicketStatus): string {
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return statusConfig[status]?.description ?? "";
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}
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export function formatarData(timestamp?: number | null) {
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if (!timestamp) return "--";
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return new Date(timestamp).toLocaleString("pt-BR", {
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day: "2-digit",
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month: "short",
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hour: "2-digit",
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minute: "2-digit",
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});
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}
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export function prazoRestante(timestamp?: number | null) {
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if (!timestamp) return null;
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const diff = timestamp - Date.now();
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const dias = Math.floor(diff / UM_DIA_MS);
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const horas = Math.floor((diff % UM_DIA_MS) / (60 * 60 * 1000));
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if (diff < 0) {
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return `Vencido há ${Math.abs(dias)}d ${Math.abs(horas)}h`;
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}
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if (dias === 0 && horas >= 0) {
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return `Vence em ${horas}h`;
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}
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return `Vence em ${dias}d ${Math.abs(horas)}h`;
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}
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export function corPrazo(timestamp?: number | null) {
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if (!timestamp) return "info";
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const diff = timestamp - Date.now();
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if (diff < 0) return "error";
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if (diff <= UM_DIA_MS) return "warning";
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return "success";
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}
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export function timelineStatus(entry: TimelineEntry) {
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if (entry.status === "concluido") {
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return "success";
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}
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if (!entry.prazo) {
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return "info";
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}
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const diff = entry.prazo - Date.now();
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if (diff < 0) {
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return "error";
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}
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if (diff <= UM_DIA_MS) {
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return "warning";
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}
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return "info";
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}
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export function formatarTimelineEtapa(etapa: string) {
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const mapa: Record<string, string> = {
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abertura: "Registro",
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resposta_inicial: "Resposta inicial",
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conclusao: "Conclusão",
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encerramento: "Encerramento",
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};
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return mapa[etapa] ?? etapa;
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}
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